- Branching Scenario
A branching scenario that would teach field associates core selling skills that would provide each patient a vision solution that they need.
- Quick eLearning
In order to help associates brush up on skills, a short eLearning course was developed in under a week to meet the organization’s needs as soon as possible.
- Establishing Procedures
Taking our current processes/procedures, they needed to be incorporated into a better flow and with our updated culture values.
- Turning ODs into Teachers
Working closely with my SME, we worked to create a series of resources to help our OD population share optometry information with the rest of the staff.
- Procedural Change
A new procedural change that needed to be taught to experienced associates and new associates, each requiring a unique approach.
- State Specific Training
Update in-person training to interactive eLearning on state specific procedures.
- Call of the Day Modules
Create eLearnings that demonstrate “as trained” expectations for new service agents.