• Branching Scenario
    A branching scenario that would teach field associates core selling skills that would provide each patient a vision solution that they need.
  • Quick eLearning
    In order to help associates brush up on skills, a short eLearning course was developed in under a week to meet the organization’s needs as soon as possible.
  • Establishing Procedures
    Taking our current processes/procedures, they needed to be incorporated into a better flow and with our updated culture values.
  • Turning ODs into Teachers
    Working closely with my SME, we worked to create a series of resources to help our OD population share optometry information with the rest of the staff.
  • Procedural Change
    A new procedural change that needed to be taught to experienced associates and new associates, each requiring a unique approach.
  • State Specific Training
    Update in-person training to interactive eLearning on state specific procedures.
  • Call of the Day Modules
    Create eLearnings that demonstrate “as trained” expectations for new service agents.